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Having decided on the preferred holiday destination
and dates please phone Head Office to confirm availability.
If required, a provisional booking can also be made during this
call.
Provisional booking reservations may be made by
telephone but all such bookings must be confirmed within 14 days by
sending us a fully completed booking form and deposit of £150.00 per
person, per holiday booked. On receipt of the booking form and
deposit, the Principal Carer will read through all the clients’
information.
It is very important that the correct information is
given on the booking form as when this is returned to the office a
risk assessment is carried out to ensure Smile Holidays are able to
meet the individual clients’ needs on their holiday with us.
Should there be any queries or concerns at this point
the Principal Carer or office holiday coordinator will contact the
named referrer on the booking form to discuss the relevant
information.
Once the booking has been accepted we will notify you
in writing of our acknowledgement of deposit and booking. Smile
Holidays will include details of the balance outstanding and
required date of final payment, being 60 days prior to the
commencement date of the holiday.
Insurance is mandatory and a copy of the insurance
document is required one month before the commencement of the
holiday.
If more than 1 holiday is required this should be
indicated on the booking form. |
