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Terms and Conditions
(On booking a holiday with SMILE HOLIDAYS)
1. 1.
These terms and conditions will come into effect when we accept your
booking and deposit payment. By booking with us you are deemed to have
accepted these conditions.
2. 2.
Provisional booking reservations may be made by telephone, but in all
cases must be confirmed within 14 days by sending Smile Holidays a fully
completed booking form and deposit of £150 per person per holiday
booked.
3. 3.Full
payment of the balance of the holiday cost is due 60 days prior to the
commencement date of the holiday. Deposits and balances are not
refundable.
4. 4.
It is strongly recommended that you obtain CANCELLATION INSURANCE to
protect your deposit and balance payments in the event of illness etc.
5. 5.
Travel insurance is recommended on all holidays. Insurance details
are required one month before commencement of the holiday. Names and
telephone numbers of Insurance Companies can be found in our brochure.
Full UK passports, travel insurance and the
new European Health Insurance Card (E.H.I.C) are compulsory on those
holidays to France and Malta
6. 6.Transport/Pick
Up Points. The meeting point venue, times and dates will be mailed to
you approximately 4 weeks before your holiday departure date. Pick up
points will vary according to clients’ home addresses
. 7.
Your holiday package includes all meals, shared accommodation (maximum
two sharing and same sex), support/supervision based on a 4 clients to 1 staff ratio:
transport as described above and all excursions/entrance fees. Clients
requiring greater levels of support may be accommodated at a mutually
agreed surcharge. Unfortunately due to limited space on Smile
Holiday’s vehicles we are unable to cater for clients who are permanent wheelchair
users. However, a wheelchair is available for clients’ occasional
use.
8. 8. Your holiday package does not include personal spending,
snacks, drinks, phone calls, medical expenses or holiday/cancellation
insurance. Unfortunately Smile Holidays are unable to retain
receipts for clients’ personal purchases throughout their holiday break.
9. 9.
We operate a
support and advice line for clients and carers Monday to Friday from
9.30am-4.00pm. Additionally, families and carers will be given a mobile
number to access clients’ progress when actually on holiday.
10.10.
Any damage caused by clients while on holiday will be
deemed their responsibility and not that of Smile Holidays.
11.11.We ask clients to limit their luggage to one soft
holdall/suitcase and one item of hand luggage.
12.12. Although smoking is not allowed within any vehicle or
accommodation, adequate provision is made for those who choose to smoke.
13.13.
We recommend that clients deposit the majority of their spending money
with support staff for reasons of security..
14.14.Clients
who require incontinence aids are requested to provide these themselves.
Eg pads, protective sheets
15.15.
All medication must be provided in dosette boxes or blister packs
(unless liquid).
16.16.In the unlikely event of your holiday being cancelled by
us we will always endeavour to offer an acceptable alternative. If we
are not able to do this, or any alternative is not acceptable to the
client, all monies paid will be refunded in full.
17. 17.
Any client who engages in disruptive, abusive or violent behaviour may
be asked to leave the holiday. The client’s carers will be required to
transport the client home. No refund will be available.
18. 18.
We
accept responsibility for those arrangements of your holiday, which are
within our control. However we cannot accept liability for any injury,
loss or damage suffered that is beyond the control of Smile Holidays.
19.19.
All personal client information held by Smile Holidays will be stored in
accordance with the Data Protection Act 1998 Registration
Number: Z9909057. For further information please phone for an
information leaflet or alternatively you can phone the Date Protection
Publication Line on 0845 309 1091 to receive addition information.
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